OBJECTIVE:
I seek a position teaching English at the secondary level. I would be
interested in
traditional, alternative or experimental programs.
EDUCATION:
Master of Arts in Teaching, May, 2003
Agnes Scott College, Decatur, GA
Recipient of the Hope Scholarship
Bachelor of Arts, May, 1994
Emory University, Decatur, GA
Dean List, Recipient of the Stipe Scholarship
PROFESSIONAL EXPERIENCE:
Quality Training-Specialist: Verizon Wireless May, 1997-July,
2002
Responsible for managing and coaching a staff of over 300 representatives
on quality
management. Conducted training classes developed to increase the effectiveness
of proper call handling practices. Organized recruitment, selection,
and hiring of consultants.
Additional Responsibilities:
· Maintain effective communication between customers, staff and
management
· Assess problems areas and offer sound solutions to increase
productivity
· Prepared quarterly reviews and monthly objectives for specific
training
· Over 3,000 hours of training and facilitation in VeriZon products
and services
Realtor (Buyer's Agent): Metro Brokers Better Homes and Garden
Jan., 1996-Oct., 1998
As a Realtor, I helped negotiate prices and terms of real estate transactions.
Created and
implemented all contractual agreements associated with residential and
commercial
property. Sales increased to $200 thousand from $90 thousand in 1997.
Additional Responsibilities:
· Maintained and achieved 15 percent annual growth in 1 year
· Developed effective referral programs-- referrals increased
20 percent
· Developed PR with industry periodicals
Laboratory Technician Supervisor: VA Medical Center Aug.,
1990-May, 1994
Contributed to published research on prostate cancer. This included
experiments on
chicken eggs that were injected with cancerous antibodies. Running lab
test on the
results collected from the experiments. Also responsible for recording
and researching
data collected from each experiment and logging the information for
other researchers
to analyze.
Additional Responsibilities:
· Utilized problem-solving skills to gain positive results from
experiments
· Performed complex analysis on data collected
· Presented, reviewed and defended lab results to a Board of
Researchers
RELATED EXPERIENCE:
Private Tutor: Sept., 1991-May, 1994
Tutored students in basic Reading, Math and English. Worked with students
in pairs as
well as individually.
Additional Responsibilities:
· Composed Study Questions
· Developed Activities for Better Vocabulary
· Used Writing Develop Students Thinking
Sighted Guide: ASC Blind Music Seminar July, 2002
Assisted visually impaired students and faculty with daily living,
orientation and mobility. Also assisted the students and staff with
other special needs to encourage a productive learning environment.
SPECIAL SKILLS:
Project Management, Supervision, Excel, Access, Windows 95 & 98,
MS Word,
MS Explorer, Business Writing.
MEMBERSHIPS:
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